Fast out the door. Easy back in.
Everything you need to know about getting your squishies, and what to do if something isn't right. No fine print, no restocking fees.
24 hours
Order today, it ships tomorrow
$5.99 flat
Per order, not per item
Free over $35
Postage drops to zero
30 days
Returns, even if squished
Shipping
How fast we dispatch
Orders placed before 2pm ET Monday to Friday ship the same day. Everything else goes out within 24 hours on the next business day. You'll get a shipping confirmation with tracking as soon as it's on its way.
Orders placed on weekends or public holidays are dispatched on the next business day.
What postage costs
Postage is flat per order — the same $5.99 whether you buy one squishy or ten. The free-shipping threshold is calculated on the value of the items that actually ship.
Where we deliver
We ship to addresses anywhere our payment processor serves — that's most of the world. Delivery times outside the US vary by destination and customs.
Customs and import duties for international orders are the recipient's responsibility, and we can't predict what they'll be.
If your parcel goes missing
Parcels do occasionally go astray. If tracking hasn't updated in 7 days, or a parcel is marked delivered but never arrived, contact us with your order number. We'll chase the carrier and replace or refund your order in full — you won't be left out of pocket for a parcel you never received.
Returns
You have 30 days from delivery to change your mind. Send it back and we'll refund you in full — including items that have been squished. We only ask that it's clean and that you kept the packaging where practical.
- 01
Get in touch
Reply to your order confirmation email, or use our contact form with your order number. Tell us what you'd like to return and why — the reason helps us fix problems at source, but we won't refuse a return over it.
- 02
We send you a label
For faulty or incorrect items we email a prepaid return label. For change-of-mind returns you post it back at your own cost, and we recommend a tracked service since the parcel is yours until it reaches us.
- 03
Refund within 5 business days
Once your return arrives we inspect it and process the refund to your original payment method within 5 business days. Your bank may take a few days more to show it.
Damaged or faulty
Tell us within 30 days and we'll replace it or refund you in full, including the original shipping cost. Photos help us fix the problem but we won't make you prove it.
Limited editions
Numbered drops return on exactly the same terms as everything else. The one thing we can't do is exchange a sold-out run for the same piece, because there isn't one.
What we can't accept
Very little, honestly. We'll decline a return only if an item comes back damaged in a way that's clearly from use rather than transit, or if it's unhygienic to resell. If we ever decline one, we'll tell you why and what we can offer instead.
Talk to us and we'll sort it
Almost every shipping or return problem is fixable with one message. We reply within one business day.
Non-Toxic Certified30-Day ReturnsNo restocking fees