We reply within one business day
Talk to a real person
No ticket queues, no chatbots. A small team who handles every message themselves — usually within the hour during business hours.
Check your order
Order confirmation and tracking go straight to your inbox. Check spam before anything else.
See shipping infoResponse times
Monday–Friday, 9am–5pm ET. Weekend messages get answered first thing Monday.
Currently within 1 business day
Send us a message
Tell us what's going on and we'll come back with a real answer. The more detail the better.
Specialist help
Hunting a discontinued squish?
We've tracked down retired runs for collectors before. Tell us the name, roughly when it released, and any photo you have — we'll tell you honestly whether we can find one.
See the drop archive