Everything you're wondering about

Yes, and we can prove it rather than just claim it. Every batch is independently tested against EN71 (European toy safety) and CPSC (US toy safety) standards, including checks for phthalates, BPA and heavy metals. We use food-grade TPU skins and non-toxic fill. We'll email you the test summary for any specific production run if you ask.

Our range is recommended for ages 5 and over. Under 3, the main risk with any soft toy is a torn skin exposing filling, so we'd suggest waiting. The larger pieces suit younger kids better because there's simply more of them to hold onto. If you tell us the age, we'll point you at the right ones.

A food-grade thermoplastic polyurethane (TPU) outer skin over a non-toxic gel or foam fill, depending on the design. No latex, no phthalates, no BPA. They're free of the plastic smell you get with cheap squishies, which is a side effect of the fill we use.

The Matcha Cloud is our sensory pick — a slower-rebound weighted core, developed with pediatric occupational therapists. Generally, kids who need calming input do better with slower rebound and more weight; kids seeking stimulation often prefer a faster spring-back. Tell us which and we'll recommend.

If a squishy tears during normal play within 30 days, that's a fault and we'll replace it or refund you in full. Beyond 30 days, tears are usually from chewing or from a pet, and we'd advise discarding the piece if the filling becomes exposed. Don't try to repair it with glue — that's not food-safe.

Orders placed before 2pm ET Monday to Friday ship the same day. Everything else goes out within 24 hours on the next business day. You'll get tracking by email as soon as it's on its way.

A flat $5.99 per order, and free on orders over $35. It's flat per order, not per item — so buying four squishies costs the same in postage as buying one.

We ship anywhere our payment processor serves, which is most of the world. Any customs duties or import taxes are the recipient's responsibility and we can't predict them. Delivery times outside the US vary by destination.

Tracking often stalls for a few days in transit and then resumes. If nothing has changed in 7 days, or it says delivered but never arrived, contact us with your order number — we'll chase the carrier and replace or refund in full. You won't be out of pocket.

Thirty days from delivery to return anything for a full refund — including items that have been squished. We only ask that it's clean and you kept the packaging where practical. No restocking fee, and we don't make you justify the decision.

Reply to your order confirmation email or use our contact form with your order number. We'll send instructions. For faulty items we cover return postage; for change-of-mind returns you post it back at your own cost.

We inspect the return and process the refund within 5 business days of it reaching us, back to your original payment method. Your bank may take a few additional days to show it.

No. Tell us within 30 days and we'll replace it or refund you in full including the original shipping. Photos help us fix the problem at source, but we won't make you prove it to get a resolution.

No. Numbered runs are produced once and never remade — when a run ends we retire the mold and move to the next design. That's deliberate: it's what makes the rare pieces hold their appeal years later.

Fridays at 6PM ET, most weeks. Runs are limited and once they are gone we do not make more — we retire the design and move to the next one.

Join the Collector's Club. Members get a 15-minute head start on every drop, delivered as a one-tap checkout link by email. It's free and it's the only realistic way to reliably get a limited piece.

We want to be straight with you: no, and we'd never sell them that way. We don't set, promise or guarantee resale value, and collecting is a hobby rather than an investment product. Some retired runs do trade above retail on the secondary market — you can see typical multiples on our drops page — but that's a reported average from the collector community, not a forecast or an offer.

Every piece is individually numbered within its run and ships with a matching card. It's how a collector verifies a piece's origin and run years later, and it's the reason our limited runs are tradeable at all.

All major cards and the payment methods offered at checkout. Payments are processed by Stripe — your card details go directly to them and never reach our servers.

Codes can't be combined, are single-use per customer unless stated otherwise, and can't be applied to an order after it's placed. If a code fails at checkout, contact us and we'll sort it.

If it hasn't dispatched yet, usually yes — contact us straight away and we'll do our best. If it's already shipped, you can return it under the 30-day policy once it arrives.

Every order arrives in our presentation box, so it's gift-ready as standard. If you'd like a gift message included and no invoice in the parcel, tell us in the notes at checkout or send us a message with your order number.

For schools, therapists and resellers, yes — get in touch with rough quantities and what you're looking for, and our team will come back with options.